Safaricom
safaricom.co.ke ↗In their words
“Safaricom was ranked the best Kenyan brand in customer experience delivery with a Net Promoter Score of 39 in 2021.”
“Safaricom reports improvement in its net promoter score to position 1.”
NPS disclosures (2)
Safaricom was ranked the best Kenyan brand in customer experience delivery with a Net Promoter Score of 39 in 2021.
Safaricom reports improvement in its net promoter score to position 1.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Telecom & media
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.