Sabre Corporation
sabre.com ↗In their words
“Locked down approximately 75% of revenue through 2023, with a high renewal rate of 93% based on total contract value”
“Of total contract value up for renewal over the past two years, we have a strong renewal rate of 94%”
“Our Customer Retention rate for our Hospitality Solutions business was 96%, 96% and 98% for the same periods, respectively”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (9)
Retention rate (Airline Solutions): 93% (Q4 2019) — “locked down approximately 75% of revenue through 2023, with a high renewal rate of 93% based on total contract value”
Retention rate (Airline Solutions): 94% (Q2 2019) — “Of total contract value up for renewal over the past two years, we have a strong renewal rate of 94%”
Retention rate (Hospitality Solutions): 96% (FY2013) — “our Customer Retention rate for our Hospitality Solutions business was 96%, 96% and 98% for the same periods, respectively”
Retention rate (Airline Solutions): 98% (FY2013) — “our Customer Retention rate was 98%, 96% and 96% for the years ended December … and 2011 respectively”
Retention rate (Travel Network): 99% (FY2013) — “For each of the years ended December … and 2011, our Customer Retention rate for Travel Network was 99%”
Retention rate (Airline Solutions): 98% (FY2013) — “For our Airline Solutions business, our Customer Retention rate was 98%, 96% and 96% for the years ended December … and 2011”
Retention rate (Hospitality Solutions): 96% (FY2012) — “our Customer Retention rate for our Hospitality Solutions business was 96%, 98% and 96%, respectively, for the same periods”
Retention rate (Airline Solutions): 100% (FY2012) — “For our Airline Solutions business, our Customer Retention rate was 100%, 99% and 81%, respectively, for the fiscal years 2012, 2011 and 2010”
Retention rate (Travel Network): 99% (FY2012) — “For each of the fiscal years 2012, 2011 and 2010, our Customer Retention rate for Travel Network was 99%”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.