RYANAIR HOLDINGS PLC
ryanair.com ↗In their words
“Monthly Net Promoter Scores (“NPS”) and customer satisfaction scores are analyzed to ensure Ryanair are delivering on the things that matter most for our customers. Ryanair is continuously implementing new strategic initiatives that are expected to improve its customer service offering.”
NPS disclosures (1)
Monthly Net Promoter Scores (“NPS”) and customer satisfaction scores are analyzed to ensure Ryanair are delivering on the things that matter most for our customers. Ryanair is continuously implementing new strategic initiatives that are expected to improve its customer service offering.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Travel, hospitality & leisure
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.