Rural Cellular Corp
In their words
“Hard work by our employees together with RCC's network quality and coverage positioned us for sustained improvement over the last three quarters and have resulted in this quarter's customer retention rate of 98.5%.”
“Our churn was only 1.5%. At RCC, every employee includes retention as a job responsibility.”
“We continue to successfully reduce churn, as reflected in our 98.0% customer retention rate for the first quarter.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (3)
Retention rate: 98.5% (Q2 2002) — “Hard work by our employees together with RCC's network quality and coverage positioned us for sustained improvement over the last three quarters and have resulted in this quarter's customer retention rate of 98.5%.”
Churn: 1.5% (Q2 2002) — “Our churn was only 1.5%. At RCC, every employee includes retention as a job responsibility.”
Retention rate: 98% (Q1 2002) — “We continue to successfully reduce churn, as reflected in our 98.0% customer retention rate for the first quarter.”
Lighthouse companies in Telecom & media
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.