ROSETTA STONE INC
In their words
““2009 Company Level Non-Financial Strategic Target Achievement.” (3) Our Compensation Committee determined that we achieved a weighted net promoter score of 39.96% and as a result funded a bonus pool of $25,831 that was allocated among eight of…”
“• Increasing the Net Promoter Score which measures customer satisfaction with our solutions. With respect to the 2010 financial goals portion of the bonus, no bonus would be earned if we failed to achieve 90% of the financial targets.”
Disclosed NPS over time
Every Net Promoter Score ROSETTA STONE INC has published, by date.
NPS disclosures (3)
…Support Prevents Usage NPS Renewals Advocacy Enables Positive engagement 200,000+ Usage is 3X Retention rate Is 6X Pulse NPS 55 NPS 3548 Retention rate is 5x Socially “loud” LTV +60% Support -50% Gamers 2X Renew Upfront Increased value Social…
• Increasing the Net Promoter Score which measures customer satisfaction with our solutions. With respect to the 2010 financial goals portion of the bonus, no bonus would be earned if we failed to achieve 90% of the financial targets.
…“2009 Company Level Non-Financial Strategic Target Achievement.” (3) Our Compensation Committee determined that we achieved a weighted net promoter score of 39.96% and as a result funded a bonus pool of $25,831 that was allocated among eight of…
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Education
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.