Rogers Wireless Inc
In their words
“Monthly postpaid voice and data subscriber churn decreased to 1.61% in the year ended December 31, 2005, from 1.81%”
“One-way messaging (paging) subscriber churn for the quarter decreased to 2.42% for the second quarter of 2005”
“Postpaid voice and data subscriber churn for the second quarter of 2005 was the lowest quarterly churn in over nine years...postpaid churn decreased to 1.47% in the three months ended June 30, 2005, from 1.76%”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (17)
Churn (prepaid): 3.54% (FY2005) — “Monthly prepaid churn increased to 3.54% for the year ended December 31, 2005 from 2.94%”
Churn (postpaid voice and data): 1.61% (FY2005) — “Monthly postpaid voice and data subscriber churn decreased to 1.61% in the year ended December 31, 2005, from 1.81%”
Churn (one-way messaging): 2.42% (Q2 2005) — “One-way messaging (paging) subscriber churn for the quarter decreased to 2.42% for the second quarter of 2005”
Churn (prepaid): 3.37% (Q2 2005) — “Prepaid churn increased to 3.37% from 3.15% in the same quarter in 2004”
Churn (postpaid voice and data): 1.47% (Q2 2005) — “postpaid voice and data subscriber churn for the second quarter of 2005 was the lowest quarterly churn in over nine years...postpaid churn decreased to 1.47% in the three months ended June 30, 2005, from 1.76%”
Churn (One-way messaging): 2.64% (Q1 2005) — “One-way messaging (paging) subscriber churn for the quarter increased to 2.64%”
Churn (Prepaid): 3.7% (Q1 2005) — “Prepaid churn decreased to 3.70% from 3.80% in the prior year period”
Churn (Postpaid voice and data): 1.9% (Q1 2005) — “Postpaid voice and data subscriber churn increased to 1.90% in the three months ended March 31, 2005 from 1.73%”
Churn (one-way messaging): 2.78% (FY2004) — “One-way messaging (paging) subscriber churn has declined year-over-year to 2.78%”
Churn (prepaid): 2.94% (FY2004) — “The increase in prepaid churn to 2.94% from 2.82% in the prior year period reflects the minimal sales and marketing resources focused towards our prepaid offerings”
Churn (postpaid voice and data): 1.81% (FY2004) — “Our postpaid voice and data subscriber churn rate of 1.81% in 2004 has improved from 1.88% in 2003 and reflects our continued utilization of longer term customer contracts and focused subscriber retention efforts.”
Churn (Rogers one-way messaging (paging)): 2.77% (Q3 2004, monthly) — “One-way messaging (paging) subscriber churn has declined year-over-year to 2.77%, while one-way messaging ARPU has increased by 7.1%.”
Churn (Rogers prepaid): 2.96% (Q3 2004, monthly) — “The increase in prepaid churn to 2.96% from 2.48% in the prior year period reflects the minimal sales and marketing resources applied to our prepaid offerings.”
Churn (Rogers postpaid voice and data): 1.85% (Q3 2004, monthly) — “Our postpaid voice and data subscriber churn rate of 1.85% in the three months ended September 30, 2004 was unchanged from the third quarter of 2003.”
Churn (Rogers one-way messaging (paging)): 2.77% (Q3 2004, monthly) — “One-way messaging (paging) subscriber churn has declined year-over-year to 2.77%.”
Churn (Rogers prepaid): 2.96% (Q3 2004, monthly) — “The increase in prepaid churn to 2.96% from 2.48% in the prior year period reflects the minimal sales and marketing resources applied to our prepaid offerings.”
Churn (Rogers postpaid voice and data): 1.85% (Q3 2004, monthly) — “Our postpaid voice and data subscriber churn rate of 1.85% in the three months ended September 30, 2004 was unchanged from the third quarter of 2003.”
Lighthouse companies in Telecom & media
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.