Rightnow Technologies Inc
In their words
“Our client retention rate was approximately 90% in 2009”
“Our client retention rate was approximately 90% in 2008”
“Our annual customer retention rate in 2005 exceeded 90%.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (6)
Retention rate: 90% (FY2009) — “Our client retention rate was approximately 90% in 2009”
Retention rate: 90% (FY2008) — “Our client retention rate was approximately 90% in 2008”
Retention rate: 90% (FY2007) — “Our client retention rate was approximately 90% in 2007 and 2006”
Retention rate: 90% (FY2006) — “Our client retention rate was approximately 90% in 2006 and 2005.”
Retention rate: 90% (FY2005) — “Our annual customer retention rate in 2005 exceeded 90%.”
Retention rate: 90% — “RightNow's customers demonstrated high customer satisfaction – as evidenced by our 90% customer retention rate.”
Lighthouse companies in Technology
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.