Research Solutions
researchsolutions.com ↗In their words
“14% B2B ARR growth during the year”
“This is reflected in our NPS score remaining over 60 and the fact that we can deliver the increase in Transactions reflected in the year-over-year growth in that segment with no new headcount.”
“Net renewal rate continuing to be over 110%”
Disclosed NPS over time
Every Net Promoter Score Research Solutions has published, by date.
NPS disclosures (3)
As I will discuss in a minute, we continue to release enhancements and continue to have strong NPS scores with our customers. We’re focused on improving our sales process, our sales teams, and our overall sales activity levels to capitalize on the…
This is reflected in our NPS score remaining over 60 and the fact that we can deliver the increase in Transactions reflected in the year-over-year growth in that segment with no new headcount.
We also started measuring Net Promoter Score or NPS during the year and our average NPS score for the year is 63, well above the 2022 SaaS company average of 41.
Retention disclosures (6)
Net revenue retention (B2B): 14% (FY2026) — “14% B2B ARR growth during the year”
Research Solutions targets improved customer retention as part of Q3 fiscal 2026 results, with strong EBITDA and net income improvement.
Net revenue retention (Platform): 110% (Q2 2023) — “net renewal rate continuing to be over 110%”
Retention rate: 90% (FY2022) — “Renewal rates remain strong in the high 90s”
Net revenue retention: 110% (FY2022) — “net renewal rates ran over 110% for the year”
Net revenue retention (platform): 110% (Q2 2022) — “our upsells outpaced our churn by over 10% on annual recurring revenue”
Lighthouse companies in Technology
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.