ReposiTrak
repositrak.com ↗In their words
“From a churn perspective, it's typically in the area of less than 1% of our customers each year”
“Furthermore, customer churn is less than 2% and so we will be able to scale our efforts”
“Our retention rate is 98, 99%, which is amazing”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (6)
Churn: 1% (annual) — “From a churn perspective, it's typically in the area of less than 1% of our customers each year”
Retention rate: 98% — “Our retention rate is 98, 99%, which is amazing”
Churn: 2% — “Furthermore, customer churn is less than 2% and so we will be able to scale our efforts”
Churn (Network-wide (all applications)): 1.8% (FY2018) — “our churn across the network in fiscal '18 was less than 2%, less than 2%. That's a level that's exceptional in the SaaS world”
Churn (compliance business): 2% — “our churn rate last year, meaning our loss of customers, was what, Todd, 2%? Todd Mitchell: Right around 2% in the compliance business.”
Retention rate: 90% — “we now have a greater than 90% customer retention rate”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.