CenturyLink
centurylink.com ↗In their words
“For instance, we could be harmed if our customer experience scores, as measured by "NPS" (Net Promoter Score) and "CHS" (Customer Health Score), for our products and services are low or declining relative to our competitors.”
“Analysis suggests CenturyLink lags AT&T and Verizon in proactive customer retention efforts.”
“CenturyLink's 'Price for Life' programme is a key pillar in its broadband customer retention and acquisition strategy.”
NPS disclosures (1)
For instance, we could be harmed if our customer experience scores, as measured by "NPS" (Net Promoter Score) and "CHS" (Customer Health Score), for our products and services are low or declining relative to our competitors.
Retention disclosures (2)
Analysis suggests CenturyLink lags AT&T and Verizon in proactive customer retention efforts.
CenturyLink's 'Price for Life' programme is a key pillar in its broadband customer retention and acquisition strategy.
Lighthouse companies in Telecom & media
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.