Qumu
qumu.com ↗In their words
“Total Gross Retention Rate (GRR) 87% [target] 90% [actual]”
“Net Retention Rate, or NRR, at 107% at quarter end”
“Gross Retention Rate, or GRR, at 88% at quarter end”
NPS disclosures (1)
This team has been making it their mission to deliver ongoing value along the customer journey – yielding increased product usage, higher NPS, and on-time renewals.
Retention disclosures (23)
Gross revenue retention: 90% (FY2022) — “Total Gross Retention Rate (GRR) 87% [target] 90% [actual]”
Net revenue retention (SaaS): 100% (Q3 2022) — “Net Retention Rate (NRR): 100% at end of Q3 2022 compared to 123% at end of Q3 2021”
Gross revenue retention (SaaS): 92% (Q3 2022) — “SaaS customer retention metrics: Gross Retention Rate (GRR): 92% at end of Q3 2022 compared to 84% at end of Q3 2021”
Net revenue retention (SaaS): 103% (Q2 2022) — “Net Retention Rate (NRR): 103% at end of Q2 2022 compared to 144% at end of Q2 2021”
Gross revenue retention (SaaS): 90% (Q2 2022) — “Gross Retention Rate (GRR): 90% at end of Q2 2022 compared to 81% at end of Q2 2021”
Qumu reports Q1 2022 Gross Retention Rate of 88%, up 7 percentage points from 81% in Q1 2021.
Net revenue retention (SaaS): 107% (Q1 2022) — “Net Retention Rate, or NRR, at 107% at quarter end”
Gross revenue retention (SaaS): 88% (Q1 2022) — “Gross Retention Rate, or GRR, at 88% at quarter end”
Net revenue retention (SaaS): 91% (FY2021) — “2021 customer net retention rate of 91% did not meet the minimum of 106%. Customer net retention rate is the percentage of software as a service (SaaS) revenue in the year ago quarter that remains in current quarter”
Qumu reported SaaS Gross Retention Rate of 91% at end of Q4 2021, up from 80% in Q4 2020.
Net revenue retention (SaaS): 114% (Q4 2021) — “Net Retention Rate (NRR): 114% at end of Q4 2021 compared to 141% at end of Q4 2020.”
Gross revenue retention (SaaS): 91% (Q4 2021) — “SaaS customer retention metrics: Gross Retention Rate (GRR): 91% at end of Q4 2021 compared to 80% at end of Q4 2020.”
Net revenue retention (SaaS): 119% (Q3 2021) — “Our SaaS Net Retention Rate, or NRR, was approximately 119%, consistent with the end of Q3 last year.”
Gross revenue retention (SaaS): 94% (Q3 2021) — “Our SaaS Gross Retention Rate, or GRR, was 94% compared to 91% at end of Q3 last year.”
Qumu Corporation reported solid SaaS customer retention metrics in Q1 2021 with year-over-year increases in several metrics.
Qumu reports Q1 2021 SaaS customer retention Gross Renewal Rate of 93% at end of Q1 2021, compared to 88% at end of Q1 2020.
Qumu reports 90% customer retention rate for Q2 2020 in its quarterly financial results.
Qumu reports 92% customer retention for year ended December 31, 2019.
Qumu won the 2019 Gold Stevie Award for Customer Service, with overall customer satisfaction and retention recognized.
Qumu Corporation reported a customer retention rate of 92% in Q1 2019 earnings.
Retention rate: 92% (Q1 2019) — “Qumu's customer retention rate was very strong at 92%”
Qumu reported increased customer retention of over 90% in Q3 2018 results.
Retention rate: 89.5% (2018) — “89.5% customer retention rate for 2018... renewal rates remain high at 89.5%”
Lighthouse companies in Technology
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.