QAD Inc
In their words
“Our maintenance retention rate has remained in excess of 90%”
“Our maintenance retention rate has remained in excess of 90%”
“Net dollar retention rate of our subscription revenue was 108% for fiscal 2020”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (13)
Retention rate (maintenance): 90% (FY2021) — “our maintenance retention rate has remained in excess of 90%”
Retention rate (subscription): 95% (FY2021) — “Our subscription customer retention rate is in excess of 95% in each of the fiscal years 2021, 2020 and 2019”
Net revenue retention (subscription): 105% (FY2021) — “Net dollar retention rate of our subscription revenue was 105% for fiscal 2021, compared to 108% for fiscal 2020”
Retention rate (maintenance): 90% (Q3 FY2020) — “Our maintenance retention rate has remained in excess of 90%”
Net revenue retention (subscription revenue): 108% (FY2020) — “Net dollar retention rate of our subscription revenue was 108% for fiscal 2020”
Retention rate (subscription): 90% (FY2020) — “Retention rate continues to be in excess of 90%”
Net revenue retention (subscription): 108% (FY2020) — “Net dollar retention rate for fiscal 2020 was 108%”
Retention rate (cloud subscription): 90% (FY2019 (ended January 31, 2019)) — “our cloud customer retention rate is also in excess of 90%”
Retention rate (cloud): 90% (FY2018) — “our cloud customer retention rate is also in excess of 90%”
Retention rate (maintenance): 90% (fiscal 2017) — “Generally, our on-premise customers purchase maintenance when they acquire new licenses and our maintenance retention rate is more than 90%.”
Net revenue retention (Maintenance): 90% (FY2017 YTD) — “Our annual retention rate of customers subscribing to maintenance has been greater than 90%”
Retention rate (Maintenance): 90% (FY2016) — “Over the last three years, our annual retention rate of customers subscribing to maintenance has been greater than 90%.”
Retention rate (maintenance): 90% (fiscal 2016, 2015 and 2014) — “Generally, our on-premise customers purchase maintenance when they acquire new licenses and our maintenance retention rate is more than 90%.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.