PubMatic, Inc.
pubmatic.com ↗In their words
“Net revenue retention (SPO partners with at least 3 years of spending): 113% (Q3 2024, trailing 12-month) — “trailing 12-month net spend retention rate from SPO partners with at least three years of spending was 113%”
“Existing publisher revenues on a trailing 12-month basis continued to grow with net dollar-based retention at 112%”
“Net revenue retention (SPO partners with at least 3 years of spending): 120% (Q2 2024, trailing 12-month) — “trailing 12-month net spend retention rate from SPO partners with at least three years of spending on our platform was 120%”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (18)
PubMatic reports weak 96% net revenue retention rate due to competitive market dynamics affecting customer retention.
PubMatic demonstrates high customer retention with a net revenue retention rate of 96%.
PubMatic reported a net revenue retention rate of 96%, reflecting competitive market dynamics that make customer retention challenging.
PubMatic reported net revenue retention rate of 96%, showing difficulty retaining customers with long payback periods on sales and marketing expenses.
PubMatic reported a weak 96% net revenue retention rate due to competitive market dynamics affecting customer retention.
PubMatic reported net dollar-based retention was flattish in Q1, below historical mid-90s levels due to legacy DSP headwinds.
Net revenue retention (SPO partners with at least 3 years of spending): 113% (Q3 2024, trailing 12-month) — “trailing 12-month net spend retention rate from SPO partners with at least three years of spending was 113%”
Net revenue retention (existing publishers): 112% (Q3 2024, trailing 12-month) — “existing publisher revenues on a trailing 12-month basis continued to grow with net dollar-based retention at 112%”
Net revenue retention (SPO partners with at least 3 years of spending): 120% (Q2 2024, trailing 12-month) — “trailing 12-month net spend retention rate from SPO partners with at least three years of spending on our platform was 120%”
Net revenue retention (SPO partners with at least 3 years of spending): 125% (Q1 2024, trailing 12-month) — “trailing 12-month net spend retention rate from SPO partners with at least 3 years of spending on our platform was 125%”
Net revenue retention (SPL (SPO) Partners with at least 3 years of spending): 120% (Q4 2023, trailing 12-month) — “net spend retention rate from SPL Partners with at least three years of spending was 120%”
Net revenue retention (SPO buyers with at least 3 years spending): 116% (TTM Q1 2023) — “net spend retention rate for SPO buyers with at least 3 years of spending was 116% on a trailing 12-month basis”
Net revenue retention (publisher): 105% (TTM Q1 2023) — “publisher net dollar retention was 105%. As a result of our global go-to-market efforts and targeted investments”
Retention rate: 97% (FY2022) — “High publisher logo retention of 97% in 2022.”
Net revenue retention (SPO (Supply Path Optimization)): 124% (FY2022) — “SPO partners who have worked with us for three years or more had an average net spend retention rate of 124% per year.”
Net revenue retention (publishers): 108% (2022) — “benefit from a high net dollar-based retention rate of 108%. On a trailing 12-month basis, publisher net dollar retention was 108%”
Net revenue retention: 130% (TTM Q2 2022) — “For the trailing twelve months, net dollar retention was 130%, a stand-out achievement among our software peers”
Net revenue retention: 150% (TTM Q2 2021) — “In the second quarter, this metric grew to 150% on a trailing 12-month basis”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.