Public Policy Holding Company, Inc.
In their words
“Our annual client retention of that revenue is 80% to 85%”
“Client retention remains in the mid eighties. Across the entire network.”
“Our clients renew at nearly 85%. That's why we start January 1, knowing where that much of the business is coming from.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (9)
Retention rate: 80% (Q2 2026) — “our annual client retention of that revenue is 80% to 85%”
Retention rate: 86% (Q1 2026) — “Client retention remains in the mid eighties. Across the entire network.”
Retention rate: 85% (FY2025) — “our clients renew at nearly 85%. That's why we start January 1, knowing where that much of the business is coming from.”
Net revenue retention: 85.5% (FY2025) — “average revenue retention rate of 85.5% between 2021 to 2025”
Retention rate: 77.4% (FY2025) — “average annual renewal rate of approximately 77.4% between 2021 to 2025”
Net revenue retention: 84.4% (FY2024) — “average revenue retention rate of 84.4% between 2020 to 2024”
Retention rate: 78.3% (FY2024) — “average annual client renewal rate of approximately 78.3% between 2020 to 2024”
Net revenue retention: 84.4% (2020-2024 average) — “an average revenue retention rate of 84.4% between 2020 to 2024”
Retention rate: 78.3% (2020-2024 average) — “an average annual client renewal rate of approximately 78.3% and an average revenue retention rate of 84.4% between 2020 to 2024”
Lighthouse companies in Insurance
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.