PTC Inc.
ptc.com ↗In their words
“Churn of 8.6% was slightly higher than expected.”
“Regarding Onshape, with NPS scores that lead the industry by a considerable margin and solid retention rates, we see good opportunities to take share in the part of the CAD market that Onshape focuses on.”
“Lowest churn the company has seen in many quarters...Organic churn...improved by 193 basis points”
NPS disclosures (1)
Regarding Onshape, with NPS scores that lead the industry by a considerable margin and solid retention rates, we see good opportunities to take share in the part of the CAD market that Onshape focuses on.
Retention disclosures (7)
PTC's Q1 performance benefited from strong renewal rates, which are critical for capturing growth opportunities as deferred ARR progresses into recognized revenue.
Churn: 5.6% (FY2022) — “lowest churn the company has seen in many quarters...Organic churn...improved by 193 basis points”
Churn: 7.5% (FY2021) — “PTC expects FY'21 customer churn (non-renewals of recurring revenue contracts) to decline to approximately 7.5%”
Churn: 8.6% (FY2020) — “We experienced an increase in churn in FY'20 to 8.6%, versus a churn rate of 7.4% for FY'19.”
Churn: 8.6% (FY2020) — “Churn of 8.6% was slightly higher than expected.”
Churn: 8% (FY2020 (anticipated)) — “we anticipate that our churn rate may deteriorate to approximately 8% for the year rather than a modest improvement”
Churn: 8% (FY2020 (guidance)) — “we're still expecting churn of approximately 8% for fiscal '20”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.