PT Indosat Tbk
indosat.com ↗In their words
“In 2011, our churn rate increased to 14.3%, primarily due to competitive pressures, in particular, aggressive promotional programs launched by other operators in 2011.”
“We believe that this program contributed to the decrease of our churn rate to 13.3% in 2010, compared to 15.1% in 2009.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (3)
Churn: 14.2% (2012) — “churn rate to 14.2% in 2012, compared to 14.3% in 2011”
Churn: 14.3% (2011, annual) — “In 2011, our churn rate increased to 14.3%, primarily due to competitive pressures, in particular, aggressive promotional programs launched by other operators in 2011.”
Churn (cellular (prepaid)): 13.3% (2010) — “We believe that this program contributed to the decrease of our churn rate to 13.3% in 2010, compared to 15.1% in 2009.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.