PROS Holdings, Inc.
In their words
“Gross revenue retention rates, which measure recurring revenue retained from existing customers, excluding expansions, remained above 93% during the twelve months ended December 31, 2024”
“93%+ Customer Gross Revenue Retention Rate FY 2024”
“93%+ Customer Gross Revenue Retention Rate FY 2023”
NPS disclosures (1)
“We have a strong passion and commitment towards delivering incredible value to our customers, which is highlighted by our best-in-class gross revenue retention rate of over 93% and all-time high NPS scores.
Retention disclosures (9)
Gross revenue retention: 93% (FY2024) — “gross revenue retention rates, which measure recurring revenue retained from existing customers, excluding expansions, remained above 93% during the twelve months ended December 31, 2024”
Net revenue retention (Customer): 93% (FY2024) — “93%+ Customer Gross Revenue Retention Rate FY 2024”
Gross revenue retention: 93% (FY2023) — “93%+ Customer Gross Revenue Retention Rate FY 2023”
Gross revenue retention: 93% (FY 2022) — “93%+ Customer Gross Revenue Retention Rate FY 2022”
Gross revenue retention: 93% (FY2021) — “93%+ 2021 … ”
Gross revenue retention: 91% (TTM ended Sep 30, 2021) — “Our gross revenue retention rates continued to improve throughout 2021 and were approximately 91% over the trailing twelve months ended September 30, 2021.”
PROS delivers enhanced pricing agility for CPQ to foster long-term customer retention.
Gross revenue retention: 93% (Q1 2020) — “93% Gross Revenue Retention Rate in 2019 as a % of Total Revenue”
PROS launches Sales Agreement Management to streamline selling and nurture long-term customer retention.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.