Princess Cruises
princess.com ↗In their words
“Princess Cruises crew competition measures include Overall Net Promoter Score (NPS), Crew Friendliness and Officer performance.”
“Princess Cruises reported fleetwide net promoter scores have grown by 23% through its refreshed food and beverage programme.”
“Princess Cruises' Net Promoter Scores have been climbing since company focus on guest experience.”
NPS disclosures (4)
Princess Cruises crew competition measures include Overall Net Promoter Score (NPS), Crew Friendliness and Officer performance.
Princess Cruises reported fleetwide net promoter scores have grown by 23% through its refreshed food and beverage programme.
Princess Cruises' Net Promoter Scores have been climbing since company focus on guest experience.
Princess Cruises' new Star Princess debuted to high net promoter scores, with food and beverage and entertainment improvements driving satisfaction.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Travel, hospitality & leisure
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.