Primo Brands Corporation
primowater.com ↗In their words
“We're seeing, again, NPS kind of customer satisfaction metrics improve dramatically versus where we've been. We have more to do.”
“From a customer feedback perspective, our Net Promoter Score increased every month and our Trustpilot ratings returned to pre-integration type levels.”
“And our relationship Net Promoter Score is continuing to trend in a positive direction from July lows. At the same time, our announced synergy plan remains on track and we are confident we will achieve the $200 million and $300 million run rate targets…”
NPS disclosures (5)
We're seeing, again, NPS kind of customer satisfaction metrics improve dramatically versus where we've been. We have more to do.
From a customer feedback perspective, our Net Promoter Score increased every month and our Trustpilot ratings returned to pre-integration type levels.
And our relationship Net Promoter Score is continuing to trend in a positive direction from July lows. At the same time, our announced synergy plan remains on track and we are confident we will achieve the $200 million and $300 million run rate targets…
We continuously monitor our performance through key metrics such as Net Promoter Score, Trustpilot, Google ratings, and app ratings, which provide valuable insights that enable us to make timely improvements.
By measuring our service impacts with metrics like Net Promoter Score, Trustpilot, Google ratings, and app ratings, we have consistent feedback on our performance and can quickly course correct if necessary.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Consumer goods & food
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.