PriceSmart
pricesmart.com ↗In their words
“Our 12-month renewal rate was 90.5% as of May 31st, a new all-time high for the second consecutive quarter”
“Membership accounts grew 7.9% year-over-year to almost 2.1 million accounts with a strong 12-month renewal rate of 90.2% as of February 28.”
“Membership accounts grew 6.7% year-over-year to over 2 million accounts with a strong 12-month renewal rate of 89.3% as of November 30.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (48)
PriceSmart reports a 90% membership renewal rate, underscoring the strength of its subscription-based membership model.
PriceSmart's renewal rate stands at 90.5%, slightly above Costco's 89.7%.
Retention rate: 90.5% (Q3 2026) — “Our 12-month renewal rate was 90.5% as of May 31st, a new all-time high for the second consecutive quarter”
PriceSmart reports membership renewal rate at an all-time high, indicating strong customer retention.
Retention rate: 90.2% (Q2 2026) — “Membership accounts grew 7.9% year-over-year to almost 2.1 million accounts with a strong 12-month renewal rate of 90.2% as of February 28.”
Retention rate: 89.3% (Q1 2026) — “Membership accounts grew 6.7% year-over-year to over 2 million accounts with a strong 12-month renewal rate of 89.3% as of November 30.”
Retention rate: 88.8% (FY2025) — “strong 12-month renewal rate of 88.8% for fiscal year 2025”
Retention rate: 88% (Q3 2025) — “12-month renewal rate of 88% as of May 31, 2025”
Retention rate: 87% (Q2 2025) — “12-month renewal rate of 87% as of the end of the quarter”
Retention rate: 87.8% (Q1 2025) — “12 month renewal rate of 87.8% as of November 30, 2024”
Retention rate: 87.9% (FY2024) — “strong 12-month renewal rate of 87.9%”
Retention rate: 88.3% (Q2 2024) — “strong 12-month renewal rate of 88.3% at the end of our second quarter”
Retention rate: 87.4% (Q1 2024) — “12-month renewal rate of 87.4% as of the end of our first quarter”
Retention rate: 86.9% (Q4 2023) — “12-month renewal rate of 86.9% as of August 31, 2023”
Retention rate: 87.1% (Q3 2023) — “strong 12-month renewal rate of 87.1%”
Retention rate: 88% (Q2 2023) — “strong 12-month renewal rates of 88%”
Retention rate: 87.9% (Q1 2023) — “strong 12 month renewal rates of 87.9%”
Retention rate: 88.9% (Q3 2022) — “12-month membership renewal rate was 88.9%”
Retention rate: 89.8% (Q2 2022) — “membership 12-month renewal rate was 89.8%, reaching our highest renewal rate ever”
Retention rate: 89% (Q1 2022) — “12 month membership renewal rate was very strong at 89%”
Retention rate: 89.6% (Q4 2021) — “Our trailing 12-month renewal rate was 89.6% for the period ended August 31, 2021, up from 80.5% for the period ending August 31, 2020”
Retention rate: 87.6% (Q3 2021) — “Our trailing 12-month membership renewal rate was 87.6% as compared to 82.5% for the same period ending May 31, 2020.”
Retention rate: 81.5% (Q2 2021) — “Our trailing 12-month renewal rate was at 81.5% and 86.2% for the periods ended February 28, 2021 and February 29, 2020 respectively.”
Retention rate: 81.9% (Q1 2021) — “Our trailing 12-month renewal rate was 81.9% and 86.1% for the periods ended November 30, 2020, and November 30, 2019, respectively.”
Retention rate: 80.5% (Q4 2020) — “Our trailing 12 months renewal rate was 80.5% and 85.7% for the periods ended August 30, 2020, and August 31, 2019 respectively.”
Retention rate: 82.5% (Q3 2020) — “Our trailing 12-month renewal rate was 82.5% and 85% for the periods ended May 31, 2020 and May 31, 2019, respectively.”
Retention rate: 86% (Q2 2020) — “Our trailing 12 month renewal rate was 86% and 85% for the periods ended February 29, 2020, and February 28, 2019, respectively.”
Retention rate: 86.1% (Q1 2020) — “The 12 month renewal rate at the end of November was 86.1%, an increase from 85.7% at the end of Q4 fiscal 2019 and 85% at the same time a year ago.”
Retention rate: 85.7% (Q4 2019) — “12-month renewal rate at the end of August increased 85.7% versus 85% in the comparable period last year”
Retention rate (Colombia): 79% (Q1 2019) — “renewal rate in Colombia finished at the end of November at 79%, which is a 1% increase over a year-ago”
Retention rate: 85% (Q1 2019) — “12-month renewal rate at the end of November was 85%”
Retention rate (Colombia): 78% (Q1 2018) — “renewal rate for Colombia...finished with a renewal rate of 78% compared to 68% for the same quarter a year ago”
Retention rate: 85% (Q1 2018) — “12-month renewal rate at the end of November was 85%”
Retention rate (Platinum members, Costa Rica): 94% (Q4 2017) — “Renewal rate on Platinum members is about 94%, and those members represent over 24% of our sales in Costa Rica”
Retention rate (Colombia): 78% (Q4 2017) — “12-month renewal rate in Colombia has improved from 58% a year ago to 78%”
Retention rate: 85% (Q4 2017) — “12-month membership renewal rate for the end of the quarter and year was 85% compared to 80% a year ago”
Retention rate (Trinidad): 89% (Q3 2017) — “membership renewal rates in Trinidad continue to remain at 89%”
Retention rate (Colombia): 76% (Q3 2017) — “12-month renewal rate for the country is at 76% compared to only 58% at the start of fiscal year 2017”
Retention rate (excluding Colombia): 87% (Q3 2017) — “If we exclude Colombia, the renewal rate for the quarter was 87%”
Retention rate: 84% (Q3 2017) — “Membership renewal rate finished at 84%, which is an improvement compared to the renewal rate at the end of fiscal year 2016 where we finished at 80%”
Retention rate: 83% (Q2 2017) — “12-month renewal rate at the end of February was 83% showing an improvement from the 12-month period ending February 2016 that finished at 81%”
Retention rate (excluding Colombia): 86% (Q1 2017) — “If we exclude Colombia, the renewal capture rate was 86%, a slight takedown from the 87% at August end”
Retention rate: 82% (Q1 2017) — “12-month renewal rate at the end of November was 82%, showing an improvement from the 12-month period ending August 2016 that finished at 80%”
Retention rate: 80% (Q3 2016) — “12-month renewal rate of 80%. Excluding Colombia, the 12-month renewal rate was 87%, consistent with the past few quarters”
Retention rate (excluding Colombia): 88% (Q2 2016) — “81% 12-month renewal capture rate for all countries and that would be 88% excluding Colombia”
Retention rate: 81% (Q2 2016) — “81% 12-month renewal capture rate for all countries and that would be 88% excluding Colombia”
Retention rate (excluding Colombia): 87% (Q1 2016) — “If we exclude Colombia, the renewal rate was 87%”
Retention rate: 82% (Q1 2016) — “renewal rate for the first quarter declined to 82% from 86% at the end of fiscal year 2015”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.