PowerSchool
powerschool.com ↗In their words
“Net Revenue Retention Rate* was 106.7%”
“NRR* rate was 107.2%, down 150 basis points year-over-year and down 230 basis points from the prior quarter”
“PowerSchool reported a net revenue retention rate of 109.1%, demonstrating strong customer retention.”
NPS disclosures (2)
…Metrics owned: customer NPS; renewal rates; net revenue retention Collaborate Effectively with Stakeholders • Report regularly to the company, Board of Directors, and investors •
Advantive appoints COO; during PowerSchool tenure, Customer Experience and Net Promoter Score saw dramatic improvement.
Retention disclosures (15)
Net revenue retention: 107% (Q1 2024) — “Net Revenue Retention Rate (NRR) of 107.0% as of March 31, 2024, compared to 109.1% as of March 31, 2023”
Net revenue retention: 106.7% (FY2023) — “Net Revenue Retention Rate* was 106.7%”
Net revenue retention: 107.2% (Q3 2023) — “NRR* rate was 107.2%, down 150 basis points year-over-year and down 230 basis points from the prior quarter”
Net revenue retention: 109% (June 2023) — “109% NRR Rate”
Net revenue retention: 109.5% (Q2 2023) — “NRR* of 109.5% improves 220 basis points from the second quarter of 2022”
PowerSchool reported a net revenue retention rate of 109.1%, demonstrating strong customer retention.
Net revenue retention: 109.1% (Q4 2022) — “Net Revenue Retention Rate was 109.1%.”
Net revenue retention: 108.7% (Q3 2022) — “NRR reaches 108.7% as of September 30, 2022, improves 140 basis points sequentially”
Net revenue retention: 107.3% (Q2 2022) — “Net Revenue Retention Rate of 107.3% and 108.0% as of June 30, 2022 and 2021, respectively”
Net revenue retention: 106.7% (Q1 2022) — “Net Revenue Retention Rate of 106.7% as of March 31, 2022, compared to 108.8% as of March 31, 2021”
Net revenue retention: 106.4% (Q4 2021) — “Net Revenue Retention Rate* was 106.4%”
Net revenue retention (all customers (excluding Intersect)): 105.6% (quarter ended Sept 30, 2021) — “Net Revenue Retention Rate of 105.6% as of September 30, 2021, compared to 108.1% as of September 30, 2020”
Net revenue retention: 108% (Q2 FY2021 (as of June 30, 2021)) — “Net Revenue Retention Rate of 108.0% as of June 30, 2021, compared to 107.0% as of June 30, 2020”
Net revenue retention: 109% (Q1 2021) — “As of March 31, 2021, our Annual Recurring Revenue ("ARR") grew by over 34% YoY and our Net Revenue Retention Rate was 109%.”
Net revenue retention: 108.1% (FY2020) — “As of December 31, 2020, our Annual Recurring Revenue ("ARR") grew by over 14% YoY and our Net Revenue Retention Rate 108.1%.”
Lighthouse companies in Education
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.