povo
In their words
“Povo led Net Promoter Score among Japan's mobile network operators and topped customer satisfaction metrics.”
“Povo has achieved Net Promoter Scores exceeding industry averages by over 50% since launch in 2021.”
NPS disclosures (2)
…povo led Net Promoter Score among Japan's mobile network operators and topped customer satisfaction metrics.
…povo has achieved Net Promoter Scores exceeding industry averages by over 50% since launch in 2021.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Telecom & media
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.