Portugal Telecom Sgps SA
In their words
“Average monthly churn rate of Oi's mobile services segment was 4.1% per month”
“Average customer churn rate in the Brazilian mobile services segment...was 5.7%”
“Average customer churn rate in the mobile services segment...was 4.2% per month”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (22)
Churn (mobile services segment): 4.1% (FY2014 monthly) — “average monthly churn rate of Oi's mobile services segment was 4.1% per month”
Churn (Brazilian mobile services): 5.7% (FY2014) — “average customer churn rate in the Brazilian mobile services segment...was 5.7%”
Churn (mobile, Oi Brazil): 4.2% (FY2013) — “average customer churn rate in the mobile services segment...was 4.2% per month”
Churn (Mobile services (Oi)): 4.2% (FY2013) — “During the year ended December 31, 2013, Oi's average customer churn rate in the mobile services segment...was 4.2% per month.”
Churn (Oi mobile services): 3.89% (nine-month period ended September 30, 2013) — “During the nine-month period ended September 30, 2013, Oi's average customer churn rate in the mobile services segment...was 3.89% per month”
Churn (Oi mobile services): 3.8% (2012, monthly) — “During 2012, Oi's average customer churn rate in the mobile services segment, representing the number of subscribers whose service was disconnected during each month, whether voluntarily or involuntarily, divided by the number of subscribers at the beginning of such month, was 3.8% per month.”
Churn (Mobile (Oi Móvel)): 4.1% (Q3 2011) — “Monthly Churn rate (%) … pp”
Churn (Oi Móvel (Brazil)): 4.1% (Q3 2011) — “Monthly Churn rate (%) … pp”
Churn (Oi Móvel (mobile services in Brazil)): 5.1% (Q2 2011) — “Monthly Churn rate (%) … pp”
Churn (Vivo): 21.8% (2005) — “Churn 25.0 % (2003), 22.4 % (2004), 21.8 % (2005)”
Churn (TMN): 27.6% (2005) — “Over the course of 2005, TMN's churn rate was 27.6%. TMN's churn rate was 27.7% in 2004.”
Churn (Global Telecom): 13.7% (2004) — “Churn( … [for … ]”
Churn (Telesp Celular): 18.9% (2004) — “Churn( … [for … ]”
Churn (TMN mobile): 27.7% (2004) — “Over the course of 2004, TMN's churn rate...was 27.7%. TMN's churn rate was 23.5% in 2003.”
Churn (CRT Celular): 21% (FY2003) — “Churn 21% [CRT Celular in 2003, up from 16% in 2002]”
Churn (Tele Leste Celular): 33% (FY2003) — “Churn 33.0% [Tele Leste Celular in 2003, up from 25.5% in 2002]”
Churn (Tele Sudeste Celular): 29.5% (FY2003) — “Churn 29.5% [Tele Sudeste Celular in 2003, up from 18.2% in 2002]”
Churn (Global Telecom): 18% (FY2003) — “Churn 18% [Global Telecom in 2003, down from 20% in 2002]”
Churn (Telesp Celular): 22% (FY2003) — “Churn 22% [Telesp Celular in 2003, up from 17% in 2002]”
Churn (TMN Mobile): 23.5% (FY2003) — “Over the course of 2003, TMN's churn rate was 23.5%. TMN's churn rate was 25.3% in 2002”
Churn (Telesp Celular): 17% (2002, yearly) — “In 2002, 2001 and 2000, Telesp Celular's churn rate was 17%, 20% and 14%, respectively.”
Churn (TMN (Portugal)): 25.3% (2002, yearly) — “Over the course of 2002, TMN's churn rate...was 25.3%. TMN's churn rate was 23.5% in 2001.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.