Polaris Inc.
In their words
“We achieved a Net Promoter Score of over 70, which indicates we’re listening and making the right investments in our dealers. This partnership is vital in both good times and bad, and I am confident that we are a trusted partner to our dealers.”
“And maybe -- maybe more, well over a 100,000 Victory customers out there and they’ve had a great experience with those bikes is evidenced by the net promoter scores.”
“What made Polaris number one in off-road vehicles is outstanding product performance, powerful brands and industry leading Net Promoter Scores.”
Disclosed NPS over time
Every Net Promoter Score Polaris Inc. has published, by date.
NPS disclosures (21)
We achieved a Net Promoter Score of over 70, which indicates we’re listening and making the right investments in our dealers. This partnership is vital in both good times and bad, and I am confident that we are a trusted partner to our dealers.
And maybe -- maybe more, well over a 100,000 Victory customers out there and they’ve had a great experience with those bikes is evidenced by the net promoter scores.
MY’18 Polaris Titan® Technology Configurator RJames 3-7-17 8 VICTORY WIND DOWN 25 Industry Awards Industry-Leading NPS 74.4 Passionate Riders Laid Foundation for 1998 - 2016 RJames 3-7-17 9 EXPERIENCE AND KNOWLEDGE GAIN INVALUABLE INDIAN MOTORCYCLE 10…
…and Quality Events Faster ResponseRoot Cause Elimination Warranty Rate 15% Internal Rework 50% Supplier Quality 25% Net Promoter Scores Industry Leading Analyst Jul2015 Polaris Manufacturing Capacity 2017-2021 Polaris Manufacturing Will Lever Fixed…
What made Polaris number one in off-road vehicles is outstanding product performance, powerful brands and industry leading Net Promoter Scores.
…Dear #Slingshot I need to drive you We’ll fall in love, make a video … things will get weird Love, Jeff KICK-STARTED DEMAND Crushed unique website visit goals +51% vs. plan INITIAL OWNERS HAPPY Net promoter score Detractors EARLY FEEDBACK IS STRONG!!
…three-wheeled motorcycle, Slingshot™, the Company’s first roadster motorcycle Polaris’ Quality improving: #1 in Net Promoter Score (NPS) for motorcycles, Side-by-sides and ATVs Added over 400 new Polaris accessories contributing to a 21% increase…
…Revenue Growth Mid Double Digits, Margin Expansion INDUSTRY LEADER MOST PASSIONATE CUSTOMERS & Over 200,000 Owners World Class NPS >70 RZR Enables Social Adventure XP1K video success, Facebook fans +400,000, successful camp RZR execution TRAIL…
…innovation in products, distribution and manufacturing Improved customer fulfillment and speed-tomarket through LEAN Improve quality and industry-leading Net Promoter scores 13 Q4-2012 Q4 & FY 2012 challenging revenue year due to US budget environment;…
…Learning cycles benefit all teams 6 Strategies Right Product at the Right Time Down 50% July 2012 2006 2012 Capabilities NPS Score Industry Rank Trend SxS 73 #1 ATV 64 #2 Snow 72 #2 Victory 87 #1 Quality Quality 7 July 2012 Net Promoter Scores…
…Eliminating Wasted Time & Expense Continuous Learning 113 Right Product at the Right Time July 27, 2011 114 Most satisfied customers for our products Top Net Promoter Score 90+ Our consumers are recommending our products to friends and Family…
…Net Promoter Scores (NPS) Net Promoter Scores 2006 2007 2008 2009 Most satisfied customers for our products 2010 YTD Top Net Promoter Score 75+ Consistent market share gains in all businesses 16 July 27, 2010 Increased Consumer Satisfaction Operational…
…Electric, Military, Light work) - China, Brazil, India 2006 2007 2008 2009 East 21 23 28 28 West 5 North Quality Top Net Promoter Score 75+ Cost Continuous reduction in non value add waste Simplicity and efficiency Speed Fastest product development…
…Global Market Strategy 2006 2007 2008 2009 East 21 23 28 28 West 5 North Most satisfied customers for our products Top Net Promoter Score 75+ Consistent market share gains in all businesses Expanding operating profit margins Continuous non value add…
…Winners & Losers 2006 2007 2008 2009 East 21 23 28 28 West 5 North Most satisfied customers for our products Top Net Promoter Score 75+ Consistent market share gains in all businesses Expanding operating profit margins Continuous non value add…
…dealer business model Lean expansion NPS improved in 3 of 4; industry leading in Victory & SxS Speed to Market Quality - Net Promoter Score (NPS) Up to +130 bpts -25% -15% 36% faster than '06 -5% Goals Guidance Financial Services Income 2008…
…dealer business model Lean expansion NPS improved in 3 of 4; industry leading in Victory & SxS Speed to Market Quality - Net Promoter Score Up to +130 bpts -25% -15% 36% faster than '06 -5% Goals 2006 2007 2008 2009 Guidance Off-Road Vehicle…
…to 80 basis points in 2008 Sustained Greatness Total Company Gross Margins Most satisfied customers for our products Top Net Promoter Score 75+ Consistent market share gains in all businesses Expanding operating profit margins Continuous non value add…
Customers Satisfaction At Record Levels: 80 Net Promoter Score. Two Major Industry Awards: Motorcycle Of The Year & Cruiser Of The Year (Cruising Rider & Motorcyclist Magazines).
…100 basis points in 2008 Sustained Greatness Total Company Gross Margins Most satisfied customers for our products Top Net Promoter Score 75+ Consistent market share gains in all businesses Expanding operating profit margins Continuous non value add…
…100 basis points in 2008 Sustained Greatness Total Company Gross Margins Most satisfied customers for our products Top Net Promoter Score 75+ Consistent market share gains in all businesses Expanding operating profit margins Continuous non value add…
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Automotive (makers, dealers, parts)
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.