Ping An
pingan.com ↗In their words
“Ping An reports 99% retention rate for customers holding three or more product categories in 2025.”
“Ping An achieved an NPS of 59 in 2023 while enhancing consumer protection and experience.”
“Ping An's Net Promoter Score increased by 28 percentage points to 36% in 2017 compared to its 2014 debut, driving its third-place ranking among global financial services.”
Disclosed NPS over time
Every Net Promoter Score Ping An has published, by date.
NPS disclosures (5)
Ping An achieved an NPS of 59 in 2023 while enhancing consumer protection and experience.
Ping An's NPS significantly improved for the third consecutive year, showcasing enhanced consumer protection and experience.
Ping An's Net Promoter Score increased by 28 percentage points to 36% in 2017 compared to its 2014 debut, driving its third-place ranking among global financial services.
Ping An's NPS increased by 28 percentage points to 36% in 2017 compared with its 2014 debut, ranking as the world's No. 1 insurance company by Brand Finance.
Major insurer Ping An reports a net promoter score of 82%, measuring how many clients recommend its product.
Retention disclosures (1)
Ping An reports 99% retention rate for customers holding three or more product categories in 2025.
Lighthouse companies in Insurance
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.