Perfect Corp
In their words
“Our customer retention rate is robust with an average of 93.3% NDRR for the three years from 2022 to 2024.”
“Perfect Corp uses AI-driven personalized skincare recommendations to increase customer retention and repeat purchases.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (8)
Perfect Corp uses AI-driven personalized skincare recommendations to increase customer retention and repeat purchases.
Net revenue retention (Brand customers (SaaS solutions)): 93.3% (FY2022-2024 average) — “Our customer retention rate is robust with an average of 93.3% NDRR for the three years from 2022 to 2024.”
Retention rate (Key Customers): 83% (FY2023) — “retention rate of 92%, 94% and 83% for the years ended 2021, 2022 and 2023, respectively, representing an average retention rate of 90%”
Net revenue retention (Key Customers): 92% (FY2023) — “NDRR of 125%, 97% and 92% and a retention rate of 92%, 94% and 83% for the years ended 2021, 2022 and 2023”
Retention rate (Key Customers): 94% (FY2022) — “retention rate of 95%, 92% and 94% for the years ended 2020, 2021 and 2022, respectively, representing an average...retention rate of 94%”
Net revenue retention (Key Customers): 97% (FY2022) — “NDRR of 145%, 125% and 97% and a retention rate of 95%, 92% and 94% for the years ended 2020, 2021 and 2022”
Retention rate (Key Customers): 92% (FY2021) — “retention rate of 95%, 95% and 92% for the years ended 2019, 2020 and 2021, respectively, representing an average...retention rate of 94%”
Net revenue retention (Key Customers): 125% (FY2021) — “NDRR of 212%, 145% and 125% and a retention rate of 95%, 95% and 92% for the years ended 2019, 2020 and 2021”
Lighthouse companies in Consumer goods & food
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.