PEP BOYS MANNY MOE & JACK
pepboys.com ↗In their words
“For fiscal 2009, the Company achieved its corporate objectives in the areas of (i) pre-tax income at $43,859,000, (ii) service net promoter score at 67 and (iii) retail net promoter score at 75, resulting in an aggregate potential payout of 162% of target.”
“Calculated aggregate payout on the first three objectives may be increased or decreased by a factor up to 5% for each of Retail and Service Net Promoter scores - a customer satisfaction score that measures the likelihood of referring others to Pep Boys.”
“(c) The calculated aggregate payout on the first three objectives may be increased or decreased by a factor up to 5% for each of Retail and Service Net Promoter scores—a customer satisfaction score that measures the likelihood of referring others to Pep…”
Disclosed NPS over time
Every Net Promoter Score PEP BOYS MANNY MOE & JACK has published, by date.
NPS disclosures (5)
…calculated aggregate payout on the first three objectives may be increased or decreased by a factor up to 5% for each of Retail and Service Net Promoter scores - a customer satisfaction score that measures the likelihood of referring others to Pep Boys.
(c) The calculated aggregate payout on the first three objectives may be increased or decreased by a factor up to 5% for each of Retail and Service Net Promoter scores—a customer satisfaction score that measures the likelihood of referring others to Pep…
…income at $56,603,000, (ii) pre-tax return on invested capital at 10.9%, (iii) total revenue at $1,988,641, (iv) the retail net promoter modifier at 76% and (v) the service net promoter modifier at 73%, resulting in an aggregate potential payout of…
For fiscal 2009, the Company achieved its corporate objectives in the areas of (i) pre-tax income at $43,859,000, (ii) service net promoter score at 67 and (iii) retail net promoter score at 75, resulting in an aggregate potential payout of 162% of target.
…Objective Weighting (%) Threshold Target MAX CAP EBITDAR 80 $ 169,447,000 $ 176,161,000 $ 211,050,000 $ 246,511,000 Retail Net Promoter Score(a) 10 61 65 67 70 Retail Net Promoter Score(a) 10 41 45 47 49 (a) A customer satisfaction score that measures…
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Automotive (makers, dealers, parts)
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.