Pegasystems
pegasystems.com ↗In their words
“Overall client renewal rate exceeds 90%”
“Its overall client renewal rate exceeds 90%”
“Maintenance renewal rates remained over 90% in 2021.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (9)
Pegasystems reported Q2 2026 revenue of $420.7M and highlighted client retention rate as a key metric.
Pega's AI-driven solutions are recognized as critical to customer loyalty and retention in the e-commerce industry.
Retention rate (subscription clients): 90% (2023) — “overall client renewal rate exceeds 90%”
Retention rate: 90% (2023) — “its overall client renewal rate exceeds 90%”
Retention rate: 90% (2021) — “Maintenance renewal rates remained over 90% in 2021.”
Pegasystems addresses customer retention and loyalty in claims management for insurance carriers.
Retention rate: 90% (Q3 2021) — “Maintenance renewal rates of higher than 90%.”
Net revenue retention: 113% (Q3 2020) — “our net retention rates, somewhere in the 113% to 116% kind of range”
Pega introduces Value Finder tool to increase customer loyalty and drive long-term growth.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.