Pearson
plc.pearson.com ↗In their words
“The renewal rate was strong at 96%, reflecting the competitive strength of our businesses”
“Pearson VUE achieved customer retention of 99%”
“Credly enterprise customer net retention rate increasing to 91%”
Disclosed NPS over time
Every Net Promoter Score Pearson has published, by date.
NPS disclosures (12)
Our NPS score in Virtual Learning remains strong and Pearson VUE has shown positive performance with strong retention rates. Enhancing the reporting and use of proactive metrics will improve engagement and customer experience across digital products,…
…10.1m 9.8m PTE volume 1,108k 1,231k Consumer Engagement Create engaging and personalised consumer experiences NPS for Connections Academy +67 +67 NPS for PTE +60 +55 Pearson+ registered users 3.06m 3.03m Mondly paid subscriptions 495k 432k…
…4.5m 4.4m + PTE volume 546k 606k Consumer Engagement Create engaging and personalised consumer experiences NPS for Connections Academy +67 +67 NPS for PTE +57 +56 Pearson+ registered users 5.0m 4.7m Mondly paid subscriptions 532k 473k…
…for PTE, making it easier for customers to access and purchase products, enhancing the overall user experience and improving the NPS score from 52 to 55 Implement more advanced Mondly content and expand reach to institutional and enterprise customers…
We also improved our technology support, leading to improved NPS scores amongst faculty during the peak Fall season. Within our product suite we introduced 6 new iLabs to take our total to 21.
…4.5m 4.6m* PTE volume 606k 344k Consumer Engagement Create engaging and personalised consumer experiences NPS for Connections Academy +67 +67 NPS for PTE +56 +51 Pearson+ registered users 4.7m 4.5m Mondly paid subscriptions 473k 336k…
…9.9m (2021: 11.1m a ) Consumer Engagement Objective: Create engaging and personalised consumer experiences NPS for Connections Academy +67 (2021: +62) NPS for PTE +52 (2021: +56) Mondly paid subscriptions 446K (2021: n/a) Workforce Skills…
…9.9m 11.1m PTE volume 827k 436k Consumer Engagement Create engaging and personalised consumer experiences NPS for Connections Academy +67 +62 NPS for PTE +52 +56 Pearson+ registered users 2.83m 2.75m Mondly paid subscriptions 446k N/A…
…4.8m 5.3m PTE volume 344k 189k Consumer Engagement Create engaging and personalised consumer experiences NPS for Connections Academy +67 +62 NPS for PTE +51 +56 Pearson+ registered users* 4.5m n/a Workforce Skills registered users** 4.1m…
…11.4m 12.3m PTE volume 436k 350k Consumer Engagement Create engaging and personalised consumer experiences NPS for Connections Academy +62 +60 NPS for PTE +56 +60 Pearson+ registered users 2.75m n/a Product Effectiveness Improve the…
In OPM, in H1 improving learner net promoter scores (NPS) are leading to higher retention rates. We are in discussion with some of our biggest university partners about the integration of Pearson courseware and other assets, to deliver continuing…
In its annual Parent Satisfaction Survey 93% of parents of students enrolled in full-time online partner schools "recommend" Connections to other families and gave Connections a Net Promoter Score of 64% up 5% on last year.
Retention disclosures (10)
Retention rate: 96% (FY2025) — “The renewal rate was strong at 96%, reflecting the competitive strength of our businesses”
Net revenue retention (Credly (Workforce Solutions)): 91% (FY2024) — “Credly enterprise customer net retention rate increasing to 91%”
Retention rate (Pearson VUE): 99% (FY2024) — “Pearson VUE achieved customer retention of 99%”
Net revenue retention (Credly): 91% (FY2024) — “Credly enterprise customer net retention rate**** 91% (2023: 88%)”
Retention rate (VUE): 99.2% (FY2024) — “VUE Partner retention 99.2% (2023: 93.6%)”
Net revenue retention (Workforce Skills): 66% (FY2023) — “Workforce Skills enterprise customer net retention rate 66% (2022: 74%)”
Retention rate (VUE): 93.6% (FY2023) — “VUE Partner retention 93.6% (2022: 99.9%)”
Net revenue retention (Workforce Skills enterprise customers): 74% (FY2022) — “Workforce Skills enterprise customer net retention rate 74% (2021: n/a)”
Net revenue retention (Workforce Skills): 74% (FY2022) — “Workforce Skills enterprise customer net retention rate 74% (2021: n/a)”
Retention rate: 99.9% (FY2022) — “increased our contract renewal rate to 99.9% across the business”
Lighthouse companies in Education
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.