Palomar Holdings
palomarholdingsinc.com ↗In their words
“Premium retention exceeded 96% and renewal policies continue to include a 10% inflation guard.”
“Premium retention rate of a healthy 97% for our admitted flagship”
“Strong policy retention, a robust 88% for our Flagship Residential Earthquake business.”
NPS disclosures (1)
Palomar Holdings reported a Net Promoter Score of 56 in its S-1 filing.
Retention disclosures (15)
Retention rate: 96% (Q2 2026) — “Premium retention exceeded 96% and renewal policies continue to include a 10% inflation guard.”
Retention rate (Residential Earthquake (admitted flagship)): 97% (Q4 2025) — “premium retention rate of a healthy 97% for our admitted flagship”
Retention rate (Residential Earthquake): 88% (Q3 2025) — “strong policy retention, a robust 88% for our Flagship Residential Earthquake business.”
Retention rate (Residential Earthquake): 87% (Q2 2025) — “the 87% policy retention and 10% inflation guard on the existing book.”
Retention rate (Residential Earthquake): 90% (Q1 2022) — “we averaged 90%-plus policy retention for that line”
Retention rate (Residential Earthquake, Commercial Earthquake, Hawaii Hurricane): 93% (Q1 2021) — “Residential Earthquake, Commercial Earthquake and Hawaii Hurricane experienced retention rates above 93%.”
Retention rate: 90% (Q1 2021) — “Our premium retention exceeded 90% across our book during the first quarter”
Retention rate: 87% (FY2020) — “87% for the full year 2020”
Retention rate: 84% (Q4 2020) — “premium retention rates of 84% during the fourth quarter”
Retention rate: 88% (Q2 2020) — “premium retention rates of 88%, consistent with the 90% achieved during the first quarter”
Retention rate: 90% (Q1 2020) — “premium retention rates of 90% compared to 89% in the fourth quarter”
Retention rate: 89% (Q4 2019) — “Average monthly premium retention across all lines of business was 89% during the quarter”
Retention rate: 87% (Q3 2019) — “Average monthly premium across all lines of business was 87% during the quarter”
Retention rate: 88% (Q2 2019) — “Average monthly premium retention across all lines of business was 88%”
Retention rate: 84% (FY2018) — “average monthly premium retention of 84%, with our largest line, Residential Earthquake, above 93%”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.