PAETEC Holding Corp.
In their words
“Chesonis compared the actual pro forma adjusted EBITDA of $210.5 million and actual net promoter score of 22.7 achieved for 2007 to the pro forma adjusted EBITDA target of $206 million and the final net promoter score target of 20.2, and considered a…”
“(t) customer satisfaction as measured using the Net Promoter Score (NPS) metric (based on surveys of customers of the Company and its subsidiaries); or (u) any combination of the foregoing business criteria.”
“40% revenue; and 20% customer satisfaction (net promoter score). PAETEC measures customer satisfaction using the “net promoter score” survey methodology which has been adopted by a number of Fortune 500 companies and is commonly used in the…”
Disclosed NPS over time
Every Net Promoter Score PAETEC Holding Corp. has published, by date.
NPS disclosures (7)
…(t) customer satisfaction as measured using the Net Promoter Score (NPS) metric (based on surveys of customers of the Company and its subsidiaries); or (u) any combination of the foregoing business criteria.
20% based on customer satisfaction (net promoter score). Adjusted EBITDA is not a measurement of financial performance under accounting principles generally accepted in the United States of America, or “GAAP,” and is considered a “non-GAAP financial…
40% revenue; and 20% customer satisfaction (net promoter score). PAETEC measures customer satisfaction using the “net promoter score” survey methodology which has been adopted by a number of Fortune 500 companies and is commonly used in the…
Performance Metric Threshold Target Actual Pro forma adjusted EBITDA $ 300.0 million $ 310.0 million $ 243.3 million Customer satisfaction (net promoter score) — 23.3 19.0 Revenue growth … Because we did not achieve any of the…
…forth above) less capital expenditures; levered free cash flow, defined as free cash flow less interest expense; and customer satisfaction as measured using the Net Promoter Score (NPS) metric (based on surveys of customers of the Company and its…
Chesonis compared the actual pro forma adjusted EBITDA of $210.5 million and actual net promoter score of 22.7 achieved for 2007 to the pro forma adjusted EBITDA target of $206 million and the final net promoter score target of 20.2, and considered a…
…pool will be funded based on performance against the following metrics: - 60% adjusted EBITDA - 20% Revenue Growth - 20% Customer Satisfaction (Net Promoter Score) For any funding of the bonus pool to occur, PAETEC must meet the minimum threshold level…
Retention disclosures (0)
No retention figures yet.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.