Optus
optus.com.au ↗In their words
“Optus' Net Promoter Score improved to +6, with monthly mobile post-paid retail churn reaching its lowest level in seven years at 1.32%.”
“Optus lifts net promoter scores through outsourced call centre program, earning recent recognition.”
“Optus' NPS improvements are evident as its new Messaging service aims to support customers and improve experience.”
NPS disclosures (6)
Optus lifts net promoter scores through outsourced call centre program, earning recent recognition.
Optus' NPS improvements are evident as its new Messaging service aims to support customers and improve experience.
Optus's NBN migration satisfaction survey results showed a Net Promoter Score already in negative territory, prompting a new concierge service to improve customer experience.
Optus Business showed significant improvement in Net Promoter Score under management leadership.
Optus SMB upgrades customer experience platform with goal of improving Net Promoter Scores and reducing cost-to-serve.
Optus' Net Promoter Score improved to +6, with monthly mobile post-paid retail churn reaching its lowest level in seven years at 1.32%.
Retention disclosures (1)
Optus is bundling energy offers with phone bundles to cross-sell to existing customers and improve customer retention rates.
Lighthouse companies in Telecom & media
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.