OPENLANE, Inc.
In their words
“At the end of Q1, our transactional NPS scores across all geographies sits squarely in the excellent range with our U.S. seller NPS achieving the highest scores, indicating exceptional customer loyalty and brand satisfaction.”
“I feel really good about the NPS scores we are getting. I certainly feel great about the customer enrollment.”
“But also, what I'm really happy to see in Canada is our NPS scores went up, right? So the increase in pricing wasn't a negative in any of the sort of customer perception or the relationship we have with our customers.”
NPS disclosures (10)
At the end of Q1, our transactional NPS scores across all geographies sits squarely in the excellent range with our U.S. seller NPS achieving the highest scores, indicating exceptional customer loyalty and brand satisfaction.
…2024 26 Investor Day Best Customer Experience: Leading Through Our Purpose Excellent Great Good Needs Improvement US Buyer tNPS US Seller tNPS Key Customer Experience Focus Areas 2025 OPLN transactional NPS Unified Inspections AI Assisted…
I feel really good about the NPS scores we are getting. I certainly feel great about the customer enrollment.
OPENLANE is a digital marketplace leader in a relationship business, and our relationship-first approach is helping the OPENLANE brand growing preference and keep our transactional NPS scores in the great to excellent range.
Buyer and seller feedback through our transactional NPS surveys continues to rate OPENLANE in the great to excellent range. And a recent third-party survey showed OPENLANE had significantly improved its preference ranking among franchise dealers and is…
But also, what I'm really happy to see in Canada is our NPS scores went up, right? So the increase in pricing wasn't a negative in any of the sort of customer perception or the relationship we have with our customers.
… Growth Successfully completed Marketplace growth and go-to-market initiatives Customer Experience Launched customer NPS tracking for Marketplace and AFC and improved customer experience scores Technology Advanced technology…
We're seeing it in our positive NPS surveys. We're hearing it from customers during dealership visits and industry events.
Also during the third quarter we launched a standardized Transactional Net Promoter Score or NPS system across our us, Canadian and European marketplaces.
In the first quarter, we designed a new customer NPS framework that is now being implemented across our business. This will help us monitor experience, delivery more consistently than ever before and will also help us benchmark with other companies and…
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Retail & e-commerce
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.