OpenAI
openai.com ↗In their words
“OpenAI reports 88% enterprise customer retention rate in revenue base analysis.”
“ChatGPT received a Net Promoter Score of 30 out of 100, indicating room for improvement in user satisfaction.”
“OpenAI expands ChatGPT features to improve enterprise customer retention and create new revenue streams.”
NPS disclosures (1)
ChatGPT received a Net Promoter Score of 30 out of 100, indicating room for improvement in user satisfaction.
Retention disclosures (3)
OpenAI reports 88% enterprise customer retention rate in revenue base analysis.
OpenAI expands ChatGPT features to improve enterprise customer retention and create new revenue streams.
OpenAI's customer success organization focuses on delivering transformational value and retaining customers amid rapid AI progress.
Lighthouse companies in Technology
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.