Open Text Corporation
opentext.com ↗In their words
“Customer support net renewal rate was 93%, up from 91% year-over-year”
“Cloud net renewal rate was 94%, down 180 basis points year-over-year”
“Our customer support net renewal rate was 93%, up 3% year-over-year.”
NPS disclosures (1)
Our net promoter scores are among the best in enterprise software and continue to improve. OpenText durability is rooted in our great software, and what makes great software, great employees and great customers.
Retention disclosures (37)
Net revenue retention (customer support): 93% (Q4 2026) — “customer support net renewal rate was 93%, up from 91% year-over-year”
Net revenue retention (cloud): 94% (Q4 2026) — “cloud net renewal rate was 94%, down 180 basis points year-over-year”
OpenText discusses how journey orchestration helps organizations reduce churn and improve retention.
Net revenue retention (Customer Support): 93% (Q3 2026) — “Our customer support net renewal rate was 93%, up 3% year-over-year.”
Net revenue retention (Customer Support): 92% (Q2 2026) — “Our customer support net renewal rate also remained consistent at 92%.”
Net revenue retention (Cloud): 95% (Q2 2026) — “And our cloud net renewal rate remained consistent at 95%.”
Retention rate (off-cloud): 91% (Q4 2025) — “net renewal rate of 96% for cloud and 91% for off-cloud”
Retention rate (cloud): 96% (Q4 2025) — “our cloud renewal rate was 96% ending Q4”
Net revenue retention (cloud): 96% (Q4 2025) — “net renewal rate of 96% for cloud and 91% for off-cloud”
Net revenue retention (Cloud): 96% (Q3 2025) — “on the cloud net renewal rate, a metric we introduced in Q1, we expanded again 100 bps sequentially to 96%.”
Net revenue retention (Cloud): 94% (Q1 2025) — “Net cloud renewal rate of 94%, and of course, adjusted EBITDA of 35%, which is year-over-year percent growth inclusive of the AMC business.”
Retention rate (off-cloud): 95% (FY2024) — “renewal rates finished at 95% for off-cloud”
Retention rate (cloud): 92% (FY2024) — “Our cloud renewal rate was in the low 90s”
Retention rate (Micro Focus): 88% (FY2024) — “on track for a high-80s renewal rate in fiscal '24”
Retention rate (OpenText (cloud and off-cloud, excl. Micro Focus)): 94% (Q1 2024) — “Q1 was no exception, finishing at 94% for cloud and off-cloud, excluding Micro Focus”
Retention rate (OpenText enterprise and cloud): 95% (Q4 2023) — “enterprise and cloud renewal rates in the mid-90s”
Retention rate (Micro Focus): 85% (Q3 2023) — “we started in the low 80s, we'll finish this fiscal year or this quarter, mid 80s”
Retention rate (OpenText enterprise (cloud and off-cloud)): 95% (Q3 2023) — “In Q3, the OpenText enterprise delivered 95% renewal rates for both on and off cloud”
Retention rate (Micro Focus): 82% (Q2 2023) — “Their renewal rates are in the low 80s”
Retention rate (OpenText off-cloud): 95% (Q2 2023) — “OpenText delivered a 95% renewal rate for off-cloud in Q2”
Retention rate (OpenText off-cloud): 95% (Q1 2023) — “off-cloud renewals reached 95%, the highest rate in the last 3 years”
Retention rate (OpenText cloud): 94% (Q1 2023) — “Cloud renewal rate was 94%, steady sequentially and year-over-year”
Retention rate (OpenText cloud and off-cloud): 94% (Q4 2022) — “Strong renewal rates of 94% in cloud and 94% in off-cloud”
Retention rate (OpenText off-cloud): 94% (Q3 2022) — “cloud and off cloud renewal rates of 93% and 94% respectfully”
Retention rate (OpenText cloud): 93% (Q3 2022) — “cloud and off cloud renewal rates of 93% and 94% respectfully”
Retention rate (customer support): 94% (Q2 2022) — “Strong renewal rates in cloud and off-cloud...customer support continues to have very strong renewal rates”
Retention rate (cloud): 90% (Q1 2022) — “Our cloud renewal rate, excluding carbonite was approximately 9%.”
Retention rate (cloud): 93% (Q4 2021) — “Our cloud renewal rate, excluding Carbonite, was approximately 93%.”
Retention rate (cloud): 92% (Q3 2021) — “Our cloud renewal rate excluding Carbonite was approximately 92%.”
Retention rate (customer support): 94% (Q2 2021) — “Our customer support renewal rate for Q2 was 94%.”
Retention rate (cloud): 96% (Q2 2021) — “Our cloud renewal rate excluding Carbonite was 96%.”
Retention rate (customer support): 94% (FY 2020) — “approximate the full renewal rate for fiscal 20 was 94%”
Retention rate (enterprise customer support): 93.8% (FY 2020) — “we achieved the highest enterprise customer retention in our history this year at 93.8%”
Retention rate (customer support): 93% (Q2 2020) — “Our customer support renewal rate was up slightly to approximately 93% from 92% last quarter.”
Retention rate (customer support): 92% (Q1 2020) — “Our customer support renewal rate was up slightly to approximately 92%.”
Retention rate (customer support): 91% (Q3 2019) — “Our customer support renewal rate was consistent with prior quarters and prior year at approximately 91%.”
Retention rate (Customer Support): 90.5% (Q2 2017) — “our customer retention rates are best-in-class at 90.5%”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.