Oneconnect Financial Technology Co., Ltd.
In their words
“Our net expansion rate in 2024 for 2023 premium-plus customers also remained stable at 64%.”
“Net Expansion Rate for premium customers also improved to 96% from 84%”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (16)
Net revenue retention (premium-plus customers): 64% (2024) — “Our net expansion rate in 2024 for 2023 premium-plus customers also remained stable at 64%.”
Net revenue retention (premium customers): 66% (2024) — “Our net expansion rate in 2024 for 2023 premium customers remained stable at 66%.”
Net revenue retention (Premium-Plus Customers): 82% (FY2022) — “Premium-Plus Customers(2) … ”
Net revenue retention (Premium Customers): 81% (FY2022) — “Premium Customers(2) … ”
Net revenue retention (premium-plus customers): 64% (FY2023) — “Our net expansion rate in 2023 for 2022 premium-plus customers decreased to 64%”
Net revenue retention (premium customers): 66% (FY2023) — “Our net expansion rate in 2023 for 2022 premium customers decreased to 66%”
Net revenue retention (premium-plus customers): 82% (FY2022) — “Our net expansion rate in 2022 for 2021 premium-plus customers decreased to 82%”
Net revenue retention (premium customers): 81% (FY2022) — “Our net expansion rate in 2022 for 2021 premium customers decreased to 81%”
Net revenue retention (premium-plus customers): 91% (FY2021) — “Our net expansion rate for premium-plus customer improved from 76% in 2020 to 91% in 2021”
Net revenue retention (premium customers): 84% (FY2020) — “Our net expansion rate in 2020 for 2019 premium customers was 84%”
Net revenue retention (premium customers): 96% (2021) — “Net Expansion Rate for premium customers also improved to 96% from 84%”
Net revenue retention (all 2019 customers): 123% (2020) — “Our net expansion rate in 2020 for our 2019 customers was 123%”
Net revenue retention (2018 premium customers): 84% (2019) — “Our net expansion rate in 2019 for our 2018 premium customers was 84%.”
Net revenue retention (2018 customers): 119% (2019) — “Our net expansion rate in 2019 for our 2018 customers was 119%.”
Net revenue retention (all 2018 customers): 119% (2019) — “Our net expansion rate in 2019 for our 2018 customers was 119%”
Net revenue retention (2017 premium customers): 167% (2018) — “net expansion rate in 2018 for our 2017 premium customers was 167%”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.