On24 Inc.
In their words
“Core Platform Dollar-based Net Retention (NRR) was 90%”
“Dollar-based Net Retention Rate (NRR) was 97%”
“Net Retention Rate (NRR) was 149%”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (9)
Net revenue retention: 90% (FY2025) — “Our NRR was 90%, 89% and 82% as of December … and 2023, respectively. The increase in NRR from 2024 to 2025 was primarily driven by our improved customer retention.”
Net revenue retention: 89% (FY2024) — “NRR was 89%, 82% and 87% as of December … and 2022, respectively”
Net revenue retention (Core Platform): 84% (FY2023) — “NRR - Core Platform … (for Dec … and 2021)”
Net revenue retention: 82% (FY2023) — “NRR … (for Dec … and 2021)”
Net revenue retention: 87% (FY2022) — “Our NRR was 87%, 97% and 149% as of December … and 2020, respectively”
Net revenue retention (Core Platform): 90% (FY2022) — “Core Platform Dollar-based Net Retention (NRR) was 90%”
Net revenue retention: 97% (FY2021) — “Dollar-based Net Retention Rate (NRR) was 97%”
Net revenue retention: 149% (Q4 2020) — “Net Retention Rate (NRR) was 149%”
Net revenue retention: 147% (September 30, 2020) — “We have a highly engaged and loyal customer base that has allowed us to grow our revenue with them over time and achieve a dollar-based net retention rate, or NRR, of 147% as of September 30, 2020”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.