Omnisky Corp
In their words
“The average monthly churn rate of 4.6% for the second quarter is consistent with the rate we experienced in the first quarter of 2001.”
“The average monthly churn rate of 4.5% for the quarter appears to have been the result of one group of customers coming to the end of a six-month promotional program that was offered in 2000.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (2)
Churn: 4.6% (Q2 2001, monthly) — “The average monthly churn rate of 4.6% for the second quarter is consistent with the rate we experienced in the first quarter of 2001.”
Churn: 4.5% (Q1 2001, monthly) — “The average monthly churn rate of 4.5% for the quarter appears to have been the result of one group of customers coming to the end of a six-month promotional program that was offered in 2000.”
Lighthouse companies in Telecom & media
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.