Odido
odido.nl ↗In their words
“Odido's Net Promoter Score fell to 26 in Q3 from 20 in the previous period following network problems.”
“Odido's net promoter score has deteriorated following a data breach, according to Telecompaper research.”
“Odido uses Next Best Action strategies to identify customers and improve retention and loyalty.”
NPS disclosures (2)
Odido's net promoter score has deteriorated following a data breach, according to Telecompaper research.
Odido's Net Promoter Score fell to 26 in Q3 from 20 in the previous period following network problems.
Retention disclosures (1)
Odido uses Next Best Action strategies to identify customers and improve retention and loyalty.
Lighthouse companies in Telecom & media
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.