OakNorth
oaknorth.com ↗In their words
“OakNorth Bank achieved an average borrower Net Promoter Score of 80 throughout 2020.”
“UK challenger bank OakNorth reports Net Promoter Score of 80.5 with its borrowers amid 95% profit growth.”
Disclosed NPS over time
Every Net Promoter Score OakNorth has published, by date.
NPS disclosures (2)
OakNorth Bank achieved an average borrower Net Promoter Score of 80 throughout 2020.
UK challenger bank OakNorth reports Net Promoter Score of 80.5 with its borrowers amid 95% profit growth.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Banking
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.