NTN Communications Inc
In their words
“The churn rate of 18% for 2001 was the lowest in our history and represents a 2% improvement over 2000, which was 20%”
“Approximately 25% to 30% of the existing NTN Network customers at the beginning of a year have churned by the end of that year”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (7)
Churn (NTN iTV Network): 21% (FY2004) — “The churn rate was 21% for 2004 and 22% for 2003”
Churn (NTN iTV Network customers): 22% (2003) — “The churn rate was 22% for 2003 and 19% for 2002.”
Churn (NTN iTV Network): 19% (FY2002) — “The churn rate was 22% for 2003 and 19% for 2002.”
Churn (NTN iTV Network): 22% (FY2003) — “The churn rate was 22% for 2003 and 19% for 2002.”
Churn (NTN Network): 19% (FY2002) — “The churn rate was 19% for 2002 and 18% for 2001, which was the lowest in our history”
Churn: 18% (FY2001) — “The churn rate of 18% for 2001 was the lowest in our history and represents a 2% improvement over 2000, which was 20%”
Churn: 27.5% (historical) — “approximately 25% to 30% of the existing NTN Network customers at the beginning of a year have churned by the end of that year”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.