NTL Communications Corp
In their words
“Our average churn rate for the quarter ending December 31, 2001 was 21.3% on an annualized basis.”
“Our average churn rate for the same period excluding involuntary disconnects would have been 17.7% on an annualized basis.”
“Our average churn rate for the quarter ending December 31, 2001 was 21.3% on an annualized basis.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (5)
Churn (NTL Communications): 21.3% (Q4 2001) — “Our average churn rate for the quarter ending December 31, 2001 was 21.3% on an annualized basis.”
Churn: 17.7% (Q4 2001) — “Our average churn rate for the same period excluding involuntary disconnects would have been 17.7% on an annualized basis.”
Churn: 21.3% (Q4 2001) — “Our average churn rate for the quarter ending December 31, 2001 was 21.3% on an annualized basis.”
Churn (NTL UK excluding involuntary disconnects): 17.7% (Q4 2001) — “Our average churn rate for the same period excluding involuntary disconnects would have been 17.7% on an annualized basis.”
Churn (NTL UK): 21.3% (Q4 2001) — “Our average churn rate for the quarter ending December 31, 2001 was 21.3% on an annualized basis.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.