Ntelos Inc
In their words
“PostPay subscriber churn remained stable over the comparative periods at 2.2%”
“PostPay churn declined from 2.3% to 2.1% and total churn declined from 3.2% to 2.9% for the first six months of 2004 and 2005, respectively”
“Wireless PCS monthly subscriber churn is projected to continue to improve, with churn rates gradually declining from 3.5% in 2003 to 2.8% by 2008.”
Disclosed NPS over time
Every Net Promoter Score Ntelos Inc has published, by date.
NPS disclosures (7)
In addition, we measure customer satisfaction through transactional net promoter score reporting in both retail and customer care touch points.
In addition, we measure customer satisfaction through transactional net promoter score reporting in both retail and customer care touch points.
In addition, we measure customer satisfaction through transactional net promoter score reporting in both retail and customer care touch points.
Q3 2010 Q4 2010 Q1 2011 Q2 2011 Q3 2011 Q4 2011 Q1 2012 Q2 2012 Q3 2012 Postpay Number Porting, Net Ports 3Q11 3Q12 Net Promoter Score 33% 46% Unaided Awareness 24% 32% Unaided Recall 16% 28% Purchase Consideration 12% 21% Managing Postpaid Churn to…
Q3 2010 Q4 2010 Q1 2011 Q2 2011 Q3 2011 Q4 2011 Q1 2012 Q2 2012 Q3 2012 Postpay Number Porting, Net Ports 3Q11 3Q12 Net Promoter Score 33% 46% Unaided Awareness 24% 32% Unaided Recall 16% 28% Purchase Consideration 12% 21% Managing Postpaid Churn to…
In addition, we measure customer satisfaction through transactional net promoter score reporting in both retail and customer care touch points.
…teams in-market Exceptional customer service 93% of calls answered within 10 seconds 91% first-call resolution Net Promoter scores in top tier across all industries Strong long-term customer relationships 90% of key vertical account revenues in…
Retention disclosures (9)
Churn (postpay): 2.09% (Q3 2010) — “postpay monthly subscriber churn of 2.09%. Prepay subscribers at September 30, 2010 were 128,018”
Churn (Total): 3.2% (FY 2005) — “Total churn 3.2% for Year Ended December 31, 2005”
Churn (PostPay): 2.3% (FY 2005) — “PostPay churn 2.3% for Year Ended December 31, 2005”
Churn: 3% (9M 2005) — “total churn declined from 3.3% to 3.0% for the first nine months of 2004 and 2005, respectively”
Churn (PostPay): 2.3% (9M 2005) — “PostPay subscriber churn remained stable over the comparative periods at 2.2%”
Churn: 2.9% (H1 2005) — “total churn declined from 3.2% to 2.9% for the first six months of 2004 and 2005, respectively”
Churn (PostPay): 2.1% (H1 2005) — “PostPay churn declined from 2.3% to 2.1% and total churn declined from 3.2% to 2.9% for the first six months of 2004 and 2005, respectively”
Churn (Wireless PCS): 3.5% (2003 (projected)) — “Wireless PCS monthly subscriber churn is projected to continue to improve, with churn rates gradually declining from 3.5% in 2003 to 2.8% by 2008.”
Churn (wireless): 4.16% (2002) — “a decrease in annual customer churn, from 4.31% in 2001 to 4.16% in 2002”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.