NovelVox
novelvox.com ↗In their words
“NovelVox launched CXInfinity platform with reported 98.7% customer retention rate.”
“NovelVox's CX Infinity platform reports 98.7% customer retention with over 70 third-party integrations.”
“NovelVox launches CXInfinity for credit union contact centers; achieves 98.7% customer retention with flexible, scalable solutions.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (5)
NovelVox launched CXInfinity platform with reported 98.7% customer retention rate.
NovelVox's CX Infinity platform reports 98.7% customer retention with over 70 third-party integrations.
NovelVox launches CXInfinity for credit union contact centers; achieves 98.7% customer retention with flexible, scalable solutions.
NovelVox launched CX Infinity messaging platform and reported 98.7% customer retention.
NovelVox reports 98.7% customer retention after 11 years delivering agent and customer experience solutions.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.