Northern Trust
northerntrust.com ↗In their words
“Our Net Promoter Scores, as Steve Fradkin, who runs that business is just talking about how strong those are and so clearly the -- that investment has been paying off with good client engagement.”
NPS disclosures (1)
Our Net Promoter Scores, as Steve Fradkin, who runs that business is just talking about how strong those are and so clearly the -- that investment has been paying off with good client engagement.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Payments, wealth & financial services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.