Nortel Investments Inc
In their words
“During the six-month period ended June 30, 2017, Cablevisión's cable customer churn rate was 14.9% and its broadband customer churn rate was 17.0%.”
“During the six-month period ended June 30, 2017, Cablevisión's cable customer churn rate was 14.9% and its broadband customer churn rate was 17.0%.”
“The churn rate per month amounted to 2.9% in 1Q17 (similar to 1Q16).”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (23)
Churn (Mobile): 2.9% (9M 2017, monthly) — “The churn rate per month amounted to 2.9% in 9M17 (vs. 2.7% in 9M16).”
Churn (Internet (ADSL)): 1.4% (9M 2017, monthly) — “The churn rate per month amounted to 1.4% in 9M17 (vs. 1.5% in 9M16).”
Churn (broadband): 17% (6M 2017) — “During the six-month period ended June 30, 2017, Cablevisión's cable customer churn rate was 14.9% and its broadband customer churn rate was 17.0%.”
Churn (cable television): 14.9% (6M 2017) — “During the six-month period ended June 30, 2017, Cablevisión's cable customer churn rate was 14.9% and its broadband customer churn rate was 17.0%.”
Churn (Personal Mobile): 2.5% (1H17) — “The churn rate per month amounted to 2.5% in 1H17 (vs. 2.7% in 1H16).”
Churn (Fixed ADSL Internet): 1.4% (1H17) — “The churn rate per month amounted to 1.4% in 1H17 (vs. 1.5% in 1H16).”
Churn (Personal Mobile): 2.9% (1Q17) — “The churn rate per month amounted to 2.9% in 1Q17 (similar to 1Q16).”
Churn (Fixed ADSL Internet): 1.3% (1Q17) — “The churn rate per month amounted to 1.3% in 1Q17 (vs. 1.4% in 1Q16).”
Churn (mobile (Personal)): 2.9% (monthly, EE16) — “The churn rate per month amounted to 2.9% in EE16 (vs. 3.1% in EE15)”
Churn (ADSL): 1.7% (monthly, EE16) — “The churn rate per month amounted to 1.7% in EE16 (vs. 1.4% in EE15)”
Churn (Personal Mobile): 2.7% (9M16) — “The churn rate per month amounted to 2.7% in 9M16 (vs. 3.1% in 9M15)”
Churn (ADSL/Internet): 1.5% (9M16) — “The churn rate per month amounted to 1.5% in 9M16 (vs. 1.4% in 9M15)”
Churn (Personal Argentina mobile monthly): 2.7% (1H16) — “The churn rate per month amounted to 2.7% in 1H16 (vs. 3.1% in 1H15)”
Churn (Personal Mobile Services): 2.9% (1Q16) — “The churn rate per month amounted to 2.9% in 1Q16 (vs. 3.3% in 1Q15).”
Churn (ADSL (Internet services)): 1.4% (1Q16) — “The churn rate per month amounted to 1.4% in 1Q16 (vs. 1.3% in 1Q15).”
Churn (Personal Mobile): 3.1% (9M15) — “The churn rate per month amounted to 3.1 % in 9M15 (vs. 3.0% in 9M14)”
Churn (ADSL Internet): 1.4% (9M15) — “The churn rate per month amounted to 1.4 % in 9M15 (vs. 1.3% in 9M14)”
Churn (Personal (Argentina)): 3.1% (1H15) — “The churn rate per month amounted to 3.1% in 1H15 (vs. 2.9% in 1H14).”
Churn (Personal mobile): 3.3% (Q1 2015) — “The churn rate per month amounted to 3.3% in 1Q15 (vs. 3.0% in 1Q14).”
Churn (Personal (mobile)): 3% (9M14, monthly) — “The churn rate per month amounted to 3.0% in 9M14 (vs. 2.7% in 9M13)”
Churn (Telecom Argentina, Internet (ADSL)): 1.3% (9M14, monthly) — “The churn rate per month amounted to 1.3% in 9M14 (vs. 1.5% in 9M13)”
Churn (Telecom Argentina Personal (mobile)): 2.9% (1H 2014) — “The churn rate per month amounted to 2.9% in 1H14 (vs. 2.8% in 1H13).”
Churn (Telecom Argentina fixed (ADSL)): 1.3% (1H 2014) — “The churn rate per month amounted to 1.3% in 1H14 (vs. 1.5% in 1H13).”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.