Verticals / Pharma, medtech & health distribution / Non-Big Three PBMs
NB
Non-Big Three PBMs
4
Latest disclosed NPS
20 Oct 2026
1
NPS entries
1 with a number
2026
Years covered
1 entries in all
In their words
“Alternative PBM Net Promoter Score fell from +16 to +4, declining relative to Big Three PBMs; customer satisfaction metrics also declined.”
NPS disclosures (1)
20 Oct 2026
NPS4
Alternative PBM Net Promoter Score fell from +16 to +4, declining relative to Big Three PBMs; customer satisfaction metrics also declined.
— reported by drugchannels.net · 20 Oct 2026 · NI-2B53A71
drugchannels.net ↗Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Pharma, medtech & health distribution
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.