Nippon Telegraph and Telephone Corporation
In their words
“Churn rates decreased by three basis points to 0.59%. The following table shows the number of mobile communications subscriptions”
“Churn rates slightly increased to 0.62%, approximately equivalent to the end of the previous fiscal year.”
“Churn rates improved to 0.71%, a reduction of 0.16% compared to the end of the previous fiscal year”
NPS disclosures (1)
The company was recently recognized for having the highest customer loyalty in the industry as measured by the Net Promoter Score ® and has over 200 internet and enterprise customers including such notable names as Flextronics, Polycom and NVIDIA.
Retention disclosures (6)
Churn (NTT DOCOMO mobile phone services): 0.59% (March 31, 2017) — “churn rates decreased by three basis points to 0.59%. The following table shows the number of mobile communications subscriptions”
Churn (NTT DOCOMO mobile communications): 0.62% (March 31, 2016) — “churn rates slightly increased to 0.62%, approximately equivalent to the end of the previous fiscal year.”
Churn (NTT DOCOMO mobile phone services): 0.71% (FY2015) — “churn rates improved to 0.71%, a reduction of 0.16% compared to the end of the previous fiscal year”
Churn (Mobile Communications): 0.99% (FY2006) — “churn rate dropped to below 1% and NTT DoCoMo was the market leader”
Churn (NTT DoCoMo): 1% (fiscal year ended March 31, 2006) — “the churn rate dropped to below 1%”
Churn (NTT DoCoMo mobile): 1% (FY2005) — “the churn rate dropped to approximately 1% and net subscribers increased”
Lighthouse companies in Telecom & media
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.