Nielsen Holdings plc
nielsen.com ↗In their words
“Our renewal rates are already very strong, especially with the largest global companies, 100% with the largest global firms”
“Our contract renewal rates remain high. In fact they're 100% with our largest global clients”
“Nielsen reports improvement in Net Promoter Score for employee engagement since 2023.”
NPS disclosures (1)
Nielsen reports improvement in Net Promoter Score for employee engagement since 2023.
Retention disclosures (2)
Retention rate: 100% (Q4 2017) — “Our renewal rates are already very strong, especially with the largest global companies, 100% with the largest global firms”
Retention rate: 100% (Q4 2016) — “Our contract renewal rates remain high. In fact they're 100% with our largest global clients”
Lighthouse companies in Business services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.