NICE Ltd.
nice.com ↗In their words
“Cloud Net revenue retention remained healthy at 106%”
“Our cloud net revenue retention for the trailing 12 months was 109%, remaining healthy and stable”
“Our cloud NRR for the trailing 12 months of Q3 was 109%, reflecting continued strength in customer loyalty and expansion activity”
NPS disclosures (13)
NICE's Enlighten Autopilot product improves customer satisfaction, effort, and containment scores.
The report also highlighted, because of NICE’s continued focus on customer experience, the NPS score improved by over 20 points. Additionally, in 2022, the overall satisfaction with the different domains improved by up to 5 points year-over-year.
NICE is recognized as a top provider for Voice of the Customer programmes that track Net Promoter Score and Customer Satisfaction metrics.
…announced its largest increase in customer satisfaction as its digital-first cloud contact center platform, CXone , experiences accelerated demand with hundreds of new capabilities added, a record number of new customers, and tripled adoption…
NICE CXone drives record customer satisfaction with more than 19 points NPS improvement.
NICE's AI-driven sentiment data capabilities delivered immediate improvement in CSAT and Net Promoter Score.
NICE launches 2019 EMEA Customer Excellence Awards Program recognizing improvements in Net Promoter Score and first call resolution.
NICE's sentiment analysis model is designed to predict Net Promoter Scores using AI and predictive analytics.
NICE inContact CXone Spring 2018 Release integrates NPS feedback management built by co-creators of Net Promoter Score.
NICE inContact integrates CXone Feedback Management, built by co-creators of Net Promoter Score, into omnichannel platform.
NICE inContact CXone SMS functionality increases Net Promoter and Customer Service Index scores.
NICE launches Satmetrix VoC, offering NPS capabilities via cloud platform.
NICE Satmetrix announces new VoC platform offering unrivaled Net Promoter Score capabilities and leading methodologies.
Retention disclosures (10)
Net revenue retention (cloud): 106% (Q2 2026) — “Cloud Net revenue retention remained healthy at 106%”
NICE Ltd. maintains steady net revenue retention at 107%.
BofA analyst expects NICE's net revenue retention to improve as AI contributes more to growth.
NICE reported cloud net revenue retention of 107% in 2026 guidance.
Net revenue retention (cloud): 109% (trailing 12 months (Q4 2025)) — “Our cloud net revenue retention for the trailing 12 months was 109%, remaining healthy and stable”
Net revenue retention (cloud): 109% (Q3 2025 (trailing 12 months)) — “Our cloud NRR for the trailing 12 months of Q3 was 109%, reflecting continued strength in customer loyalty and expansion activity”
NICE's cloud revenue retention rate of 111% indicates strong customer loyalty and upselling success.
Net revenue retention (cloud): 111% (Q1 2025 (trailing 12 months)) — “Our cloud NRR in the first quarter was 111%. This healthy NRR demonstrates the health and positive customer satisfaction of our customer base”
NICE inContact study finds improving agent experience drives contact center efficiency and customer retention.
NICE inContact CXone Summer 2018 Release includes new retention options to support customer loyalty and GDPR compliance.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.